Frequently Asked Questions
Everything you need to know about furnishing your home with FAMSA.
What are your delivery options and timeframes?
We offer standard and white-glove delivery services. Most in-stock items are delivered within 5-10 business days, while custom orders may take 4-8 weeks depending on the manufacturer.
Do you offer professional furniture assembly?
Yes, our white-glove delivery service includes professional assembly, placement in your room of choice, and the removal of all packaging materials for a hassle-free experience.
What is your return policy for furniture?
You can return most items within 30 days of delivery. Items must be in original condition. Please note that custom-made pieces and mattresses are final sale unless there is a manufacturing defect.
Does FAMSA Furniture offer financing plans?
We provide several flexible financing options, including interest-free periods for qualified buyers, to help you create your dream home while staying within your budget.
Is there a warranty on the furniture I purchase?
All our products come with a standard 1-year manufacturer warranty against defects. We also offer extended protection plans that cover accidental stains, tears, and damage.
How can I track my order status?
Once your order is processed, you will receive a tracking number via email. You can also log in to your FAMSA account or contact our support team for real-time updates on your delivery.